Why Does Technology Create Mirages?
Transparency comes from corporate strategies that value transparency. Technology effectively supports that approach if it exists or it obfuscates if one is not careful. If the departments and groups implementing the technology want people to know what they are doing, then you'll get a lot of transparency. If the departments and groups do not think it is in their best interest to have people know what they are doing, technology will not help; in fact, it will probably show you a corporate mirage. [Editor: Sort of like I help you look intelligent.]
Just like in the picture above, the peaceful and attractive house with bushes around it reflected in the lake is a mirage, sophisticated managers can manipulate technology to show whatever it most benefits them to present. Technology is not a magical elixir.
How can Technology Provide Transparency and Control?
If there is:
- Clear thinking about the business objectives
- Products and services that customers value
- Business models that support the required infrastructure to deliver those products and services and create reasonable profit margins
- Appropriate incentives to motivate employees to deliver those products and services
Photo Credit: mbz